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ITS Service Desk Customer Portal

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Please note: Carleton University remains open. However, many offices have transitioned to providing alternative methods of service delivery. For specific information regarding how to reach different offices, hours of operation, and other pertinent information, please visit the Student Service Information page.

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Service Summary

In addition to traditional contact methods like phone or email, ITS is happy to announce a new tool available to our clients that we hope will improve your ITS engagement experience.  All Carleton staff, faculty and students can also log onto the Jira Service Desk Customer Portal.

Once logged in, you can raise a service request or report an issue directly from here.  You can see a list of your open tickets, check their current status, add additional information or raise additional questions.  Any changes will automatically be appended to the ticket for review by the assigned Agent or Support Team. All Carleton staff, faculty and students will now be able to engage with the issues you currently have open, in real time.

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