Your student’s Carleton cMail email account is the university’s official means of communication with your student. The university can only communicate about a student record to the affiliated cMail account, or to an email address included in a Third Party Release. 

Before any information is shared with parents or others, your student must submit a Third Party Release form through Carleton360. This electronic form allows students to release for multiple offices at once.

• The Tuition and Education Certificate or T2202 is available to each student through Carleton Central. Students simply request a T2202 online and print out the document. The printed copy meets all requirements from Canada Revenue Agency. T2202s are not mailed out to students.
• For Quebec residents, the Relevé 8 tax form requires a one-time application form [PDF, 43KB]. After completing the form, all subsequent forms for eligible tax years will be automatically built and available with your other tax forms in Carleton Central.

• In order to release Registered Education Savings Plan (RESP) funds, institutions require confirmation of academic standing or enrolment from the university. Students who require an official Verification of Student Status (VOSS) in order to access RESP funds, or to help obtain other financial assistance, must request their VOSS through Carleton Central (Select ‘Request a Transcript/Certificate of Enrolment/Verification of Student Status’ from the main menu).
• The VOSS details the student’s program, university year standing (number of completed credits), enrolment status and the current academic session dates and is accepted by all RESP providers as well as by most other institutions.
• The year of study and current enrolment status information on your VOSS is current as of the day you placed your request. Year of study is adjusted daily as grade information becomes available and current enrolment status is updated whenever registration changes are made. Please review your VOSS to confirm the year of study and current enrolment status information is correct before submitting the form to your provider. If the delivered form contains out of date information, please resubmit the request once your student’s year of study and current enrolment statuses have been updated.
• Note – all VOSS requests are produced electronically and emailed directly to the student’s Carleton email account within two business days of request. The Registrar’s Office does not email third parties. The electronic document is official and is accepted by all RESP providers and most other institutions.

Students are generally not required to make payments on government student loans while they are enrolled in full-time studies. However, students must notify their lender that they have returned to full-time study so that their loans continue in interest-free status. This can be done two ways:

1. Reapply for government student assistance through their home province or territory’s student financial aid program (e.g. Ontario Student Assistance Program).
2. Complete a separate Continuation of Interest Free Status application through their home province or territory.

In either case, the lender will be notified as part of the process.

While loans are in interest-free status, interest will not be charged and students do not need to make monthly payments.

Contact the Awards and Financial Aid Office for additional information and assistance.

The Undergraduate Calendar is your student’s official resource for all their academic requirements for their degree or program, as well as Carleton’s admission and academic rules and regulations. The calendar is also a great source of important dates and deadlines your student needs to be aware of. As parents, this will be an important resource for you as well. If your student is confused by their program requirements or about upcoming dates and deadlines, please direct them to the calendar.

Students can meet with an advisor at the Academic Advising Centre to discuss choosing or changing degree elements, understanding their audit or to ask questions about academic rules and regulations.

At the Centre for Student Academic Support (CSAS), your student is provided with evidence-informed educational programs and services that are available to support the academic success of all Carleton University students.

Carleton Online supports students in the online learning environment by connecting them with resources to be successful in their courses and other student services.

Working on campus may be an option for your student. This type of employment tends to be more manageable in the long run. Among other things, a part-time job at Carleton translates into fewer time-consuming commutes.

Your student’s attendance at Carleton may include a move to a new city. Getting oriented with new surroundings and people places a new emphasis on personal safety.

Carleton’s Campus Safety Services provides 24-hour response to routine and emergency calls for security, medical, fire and police services and is committed to providing a safe and secure community for your student.

Connecting with peers is an integral part of the university experience. Through campus services, clubs and societies and on-campus housing, your student has the opportunity to contribute to a healthy and thriving community.

Carleton provides assistance with many different forms of financial aid, such as scholarships, Ontario Student Assistance Program (OSAP), student loans and more. This assistance is available to all students, including out-of-province and international students.

Many students want, or need, to find part-time employment throughout the school year. Carleton’s Career Services offers various services to help your student find a job that works best for their schedule and budget.

There are important financial dates and deadlines that your student needs to be aware of. If your student is confused about dates and deadlines for upcoming payments, direct them to their Carleton Central account or refer to the Undergraduate Calendar.

Through resume support sessions, career advisors and an online job posting board, Carleton offers multiple methods of helping students find employment options that work best for them. Encourage your student to explore Career Services’ supports and offerings to get started.

Some of the events offered by Carleton’s Career Services include career and networking fairs, workshops and employer info sessions. These numerous resources can provide your student with the ability to achieve their career goals.

The Co-op program’s work terms allow for the development of key employability skills, exploration of career options and graduation with tangible, workplace experience—giving your student a competitive edge in the job market after graduation.

The Wellness Services Navigator provides a confidential and curated list of mental health and wellness resources. Students answer a series of questions about how they feel and specific concerns to describe their circumstances, and the navigator provides a confidential and curated list of resources on campus and in the community based on their answers.

Carleton provides a variety of interventions, from self-help to more intensive individual support, that you can choose from to find the kind of support needed to maximize and manage mental health.

It can be difficult to know how to support a student when we aren’t sure how to respond. Often we worry that we might make things worse by saying or doing the wrong thing. The Supporting a Friend resources can help parents and families learn the basics of supporting a student in four steps.

Sometimes students need to spend some time with a happy, friendly Carleton Therapy Dog to help melt their stress away. Visit Carleton’s favourite furry friends on campus.

Sometimes we encounter friends, loved ones, or other students who are struggling. We make best efforts to provide direct support to these individuals as much as possible, but there are times when a referral to additional support is needed.

In the event you remain concerned about your student, you can submit a care report. This will document your concern and allow our Managers of Care and Support to follow up with you and your student. Please note that in cases where there is an imminent risk to the student (e.g. suicide risk, harm to self), you should contact emergency services immediately.

Carleton University embraces a substance use health approach which suggests substance use not be considered in isolation but rather as an overall component of health and wellbeing. Carleton University’s Umbrella Project harm reduction strategy promotes positive substance use health and aims to reduce stigma through education, outreach and support. Harm reduction is an umbrella term for policies and practices focused on reducing negative physical, social and legal impacts of substance use.

The Mental Health and Wellness website has safer use strategies along with supports and resources to help your student minimize their risk of harm should they choose to engage.