The Residence Reception Desk is Hiring

Come work at the residence reception desk this summer! Housing and Residence Life Services is seeking positive and engaged students who are looking for full-time or part-time summer work. They are hiring for two different positions: Guest Services Agents and Team Leads.

Guest Services Agent

Working in a team environment, Guest Services Agents (GSAs) are the first point of contact for the Carleton residence community and the general public during the summer. The primary function of the residence reception desk is to provide information and support to students and visitors regarding all aspects of Carleton residence and the broader campus while exceeding service excellence standards. In addition to supporting the residence community, Guest Service Agents work closely with Conference Services to provide accommodations to individuals and groups, including schools, language camps, sports teams, professional delegates and students. GSAs report to the Team Leads, the Housing Services Administrative Coordinator, and the Assistant Director, Housing Services.

Team Lead, Guest Services

Team Leads are the first point of contact for Guest Services Agents, the Carleton residence community and the general public during the summer. The primary function of the residence reception desk is to provide information and support to students and visitors regarding all aspects of Carleton residence and the broader campus while exceeding service excellence standards. In addition to supporting the residence community, the residence reception desk works closely with Conference Services to provide accommodations to individuals and groups, including schools, language camps, sports teams, professional delegates and students. Team Leads are responsible for motivating, guiding, coaching and supporting the GSA team. They ensure all established procedures are followed while exceeding service excellence standards and fostering a positive and professional team environment. Team Leads report to the Housing Services Administrative Coordinator and the Assistant Director, Housing Services.

Housing and Residence Life Services is seeking the following qualifications:

• A high level of professionalism with a strong understanding of service excellence standards
• Administrative ability, including organization, communication, problem-solving, teamwork and attention to detail
• A strong ability to manage time, remain calm under pressure and be a good example to others during difficult and busy periods
• Some prior knowledge of Carleton University, the services offered on campus and familiarity with the city of Ottawa
• Some experience using Microsoft Office software such as Outlook, Word, Excel and MS Teams
• Previous experience working in a customer service environment such as retail, food service, front desk reception, hospitality and others
• Fluency in languages beyond English would be considered an asset but is not essential

For full position descriptions, please visit the Housing and Residence Life Services website.

Please note these are not live-in roles. Compensation will range from $17-$19/hour depending on the position. Applications for both roles are due on Sunday, February 20, 2022. Interviews will take place during the first week of March. Housing and Residence Life Services is excited to meet you!

Tuesday, February 15, 2022 in Campus Life, Employability, News
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