In order to help students find the support and community resources they need, we have prepared this guide to help you find the resources you are looking for.
For more information about supports and services available to students throughout the COVID-19 Pandemic, please visit the Current Students COVID-19 website.
Support and resources from the Government of Ontario for individuals.
Carleton Student Emergency Fund
Information about the Carleton Student Emergency Fund which is available to graduate and undergraduate students to receive funding for essential expenses that may have arisen as a result of COVID-19.
For access to local supports in your area, call 2-1-1 or contact your local municipal office.
Please email firstname.lastname@example.org from your Carleton email (cMail) account and ensure to include your student number, program and year of study to request assistance.
If you are experiencing technical difficulties with Carleton’s online services, please contact the ITS Service Desk by phone 613-520-3700 or email.
Mental Health, Wellness and Harm Reduction
Visit the Mental Health and Well-being website for support and resources.
Students can still access all counselling services virtually. For more information, please visit the Health and Counselling Services website.
For urgent care (walk-in) please call 613-520-6674. You will be triaged by telephone to determine the safest way to provide you care.
For crisis counselling please call 613-520-6674. You will be triaged by telephone to determine the safest way to provide support.
- A Complete Guide to Financial Help for Regular Ottawans, provided by Shawn Menard, City Councillor for Capital Ward
- A list of known supports and services in the community, provided by Pinecrest-Queensway
- The Ottawa Distress Centre phone lines 613-238-3311 are open 24 hours a day, 7 days a week.
- Crisis Services Canada phone lines 1-833-456-4566 are open 24 hours a day, 7 days a week. They also offer chat support daily from 4:00 p.m. to midnight.
- Ottawa Rape Crisis Centre phone line 613-562-2333 provides support 7 days a week. Accompaniment can be arranged through the Crisis Line to hospital and police.
- Online safe substance use supports are available through the Student Affairs website.
- Various social supports and services are available through the St. Joe’s Women’s Centre website.
- Various support information about school, food, health, income, jobs, housing and more during COVID-19 are available through the WeGotchu website.
- Visit Carleton University’s Supports for Students Around the World for additional global wellness resources, including counselling services.
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