Student Service Information

Welcome

Last Updated: May 21, 2020

As we navigate through these difficult times, Carleton wants you to know that we are here to support you through our on-campus and community resources.

Carleton University remains open and is operating remotely. For specific information regarding how to reach different offices virtually, hours of operation, and other pertinent information, please see the specific office below.

Please note that public access to the campus is restricted. Carleton has limited access to university buildings to authorized individuals only. 

Campus Safety Services is remains operational through the current COVID-19 pandemic. In case of emergency, please call 613-520-4444 or extension 4444 from any on-campus phone. If it is not an emergency, please call 613-520-3612.

Academics

Academic support includes registration, learning support, accommodations and your responsibilities.

Academic Advising Centre (AAC)

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: academicadvising@carleton.ca 

Website: carleton.ca/academicadvising/

Available on Campus: No

How to Connect 

  • The best way to reach this office is to email the Academic Advising Centre directly, you should receive a reply to your inquiry within 2 business days.
  • Services available via phone. To arrange a call, please contact the Academic Advising Centre via email from your Carleton email account with your name, student ID and a brief description of what you would like to discuss.

Academic Department

Admissions Services

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: admissions@carleton.ca

Phone: 613-520-3663

1-888-354-4414 (toll-free in Canada)

Website: admissions.carleton.ca

Available on Campus: No

How to Connect:

  • The best way to reach this office is to email Admissions Services directly, you should receive a reply to your inquiry within 3-5 business days.
  • Limited staff available for phone inquiries.
  • Students are encouraged to continue to monitor their applications through Carleton 360 and should scan and upload their documents directly at Carleton 360.
  • Online chat sessions are available on the Admissions website
  • Please continue to visit the Undergraduate Admissions website for updated information regarding admissions and Carleton’s response to COVID-19.

Centre for Student Academic Support (CSAS)

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: csas@carleton.ca

Phone: 613-520-3822

Website: carleton.ca/csas

Available on Campus: No

How to Connect 

Engineering Academic Support Office

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email:

Returning students, email: engacadsupport@carleton.ca

First year students, email: ecorsupport@cunet.carleton.ca

Website: carleton.ca/engineering-design/current-students/undergrad-academic-support/

Available on Campus: No

How to Connect 

  • The best way to reach this office is via email, you can expect a reply to your inquiry within 1-3 business days.
  • Online tutoring support is available to first-year Engineering students via the Elsie MacGill Learning Centre cuLearn page (drop-in tutoring hours and study sessions are being delivered remotely).

Graduate Admissions

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: graduate.studies@carleton.ca

Website: graduate.carleton.ca

Available on Campus: No

How to Connect 

  • The best way to reach this office is to email Graduate Studies directly, you should receive a reply to your inquiry within 2-3 business days.
  • Applicants are encouraged to continue to monitor their applications through Carleton 360.

International Recruitment and Admissions

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: international@carleton.ca

Phone: 613-520-2400

1-888-354-4414 (toll-free in Canada)

Website: admissions.carleton.ca

Available on Campus: No

How to Connect 

  • The best way to reach this office is to email International Admissions directly; you should receive a reply to your inquiry within 1-2 business days. Email rather than phone communication is encouraged.
  • Students are encouraged to continue to monitor their applications through Carleton 360 and should scan and upload their documents directly at Carleton 360.
  • Online chat sessions are available on the International Admissions website.
  • Please continue to visit the Undergraduate Admissions website for updated information regarding admissions and Carleton’s response to COVID-19.

MacOdrum Library

Please visit the MacOdurm Library website for changes to library services for the remainder of the term.

Paul Menton Centre for Students with Disabilities (PMC)

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Location: 501 University Centre

Email: pmc@carleton.ca

Phone: 613-520-6608

Website: carleton.ca/pmc/

Available on Campus: No

How to Connect 

  • Service available via email.
  • Any phone calls will be asked to leave a voicemail and a staff member will return your call.
  • Appointments continue virtually (via phone or Zoom).
  • For current students registered with PMC:
    • Your PMC Coordinators are working remotely. Please contact them via email. If a meeting is required, they will arrange a phone call or video-conference with you.
    • If your PMC Coordinator is out of the office for the summer, please reach out to pmc@carleton.ca to be directed to a different coordinator for the summer terms.
    • To book an appointment, please email pmc@carleton.ca or call PMC’s main phone.
  • To register with PMC:
    • We welco​me all new students to please email the Paul Menton Centre and one of our staff members will start the intake process.
  • For all other inquiries, email the Paul Menton Centre or call 613-520-6608 and someone will respond to you.

Scheduling and Examination Services

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday (Eastern Daylight Time)

Email

For formally scheduled exam related inquiries:
examinations@carleton.ca

For general, accommodated exam-related inquiries:
examroom@carleton.ca

For ad hoc room booking related inquiries:
scheduling@carleton.ca

For academic timetabling related inquiries:
timetabling@carleton.ca

Phone: 613-520-2600 x3610 (for scheduling and timetabling), x1571 (for examinations, non-emergency)

Website: carleton.ca/ses/

Exam-Related Emergency Toll-Free Call Line: 1-877-557-2930 (Canada – US)

Outside Canada/US Exam Emergency: +1-613-518-2601

Emergency Exam SMS: 613-518-2601 (Plaintext SMS only; not MMS, media/picture messages or WhatsApp)

Email: onlineexams@carleton.ca 

Available on Campus: No

How to Connect 

  • Service available via phone and email.

Science Student Success Centre

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: SSSC@carleton.ca

Phone: 613-520-2600 x3111

Website: sssc.carleton.ca

Available on Campus: No

How to Connect:

  • Service available via email, you should receive a reply to your inquiry within one business day.
  • Services available through the Online Chat Feature at sssc.carleton.ca.
  • Mentoring service offered through phone or email.
  • Messages sent through social media should receive a response within one business day.

Sprott School of Business

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: bcom@sprott.carleton.ca and bib@sprott.carleton.ca

Website: sprott.carleton.ca

Available on Campus: No

How to Connect:

  • Sprott School of Business is available to continue answering your questions about your academic requirements and registration needs by email. We are responding to advising requests on a first-come, first-served basis, Monday to Friday between 8:30 a.m. and 4:30 p.m. Your patience and understanding is appreciated as we continue to provide individualized student services and support. Please contact our team at the following email addresses: BCom students (bcom@sprott.carleton.ca) and BIB students (bib@sprott.carleton.ca)
  • The Business Career Management Centre (BCMC) continues to provide career support and advising to Sprott students. We can help with career interview preparation, resumes, cover letters, and more. Book an appointment with a BCMC advisor through the mySuccess portal. Select either email or telephone. If you have questions, please email: sprottcareers@sprott.carleton.ca.

Undergraduate Recruitment Office

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: admissions@carleton.ca

Phone: 613-520-3663

1-888-354-4414 (toll-free in Canada)

Website: admissions.carleton.ca

Available on Campus: No

How to Connect:

  • The best way to reach this office is to email the Undergraduate Recruitment Office directly, you should receive a reply to your inquiry within 3-5 business days.
  • Limited staff available for phone inquiries.
  • We are currently reviewing applications for both summer and fall entry terms. Students are encouraged to continue to monitor their applications through Carleton 360 and should scan and upload their documents directly at Carleton 360.
  • Online chat sessions are also available.
  • Please continue to visit the Undergraduate Admissions website for updated information regarding admissions and Carleton’s response to COVID-19.

University Registrar's Office (RO)

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: registrar@carleton.ca

Phone: 613-520-3500

Website: carleton.ca/registrar/

Available on Campus: No

How to Connect:  

  • The best way to reach the Registrar’s Office is to email the Registrar’s Office directly from your Carleton email account. The Registrar’s Office is responding to all email inquiries. Feel free to include a contact number in your email in the event that a phone call is required to address your inquiry and they will call you back.
  • For urgent matters, please phone the Registrar’s Office at 613-520-3500 during normal business hours.

Finances

Finances includes information about budgeting, financial aid and tuition and fees.

Awards and Financial Aid

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Emailawards@carleton.ca

Phone: 613-520-3600

Website: carleton.ca/awards/

Available on Campus: No

How to Connect 

Student Accounts

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: student_accounts@carleton.ca

Phone: 613-520-2600 ext. 3626

Website: carleton.ca/studentaccounts/

Available on Campus: No

How to Connect 

  • The best way to reach this office is to email Student Accounts Receivable directly from your Carleton email account. Please include your full name and student number.
  • Staff are available for phone inquiries during business hours at 613-520-2600 ext. 3626.

Employability

Employability services provide career development, co-op, and community, international and on-campus experiences.

Career Services

Hours of Operation8:30 a.m. – 4:30 p.m., Monday – Friday

Email: career@carleton.ca

Phone: 613-520-6611

Website: carleton.ca/career/

Available on Campus: No

How to Connect 

  • Careers-related services and inquiries are available via telephone or virtual appointment.
  • To book an appointment, please email Career Services or leave a phone message.
  • Please visit the Careers web page for more details of our services
  • Any booked appointments with Career Counsellors will be moved to phone or virtual.
  • Any urgent messages should be sent to: Rocio Alvarez, Manager, Career Development
  • All International Internship inquiries should be sent to: InternationalInternships@carleton.ca 
  • All student employment-related inquiries should be sent to: Lorraine AndersonStudent Employment Programs
  • Any urgent non-co-op student-employment, international internship, or ACT to Employ inquiries should be sent to: Sarah SabourinManager, Employment & Partnership Development 

Co-operative Education

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email:

co-opprogram@carleton.ca (Students)

co-op@carleton.ca (Employers)

Phone: 613-520-4331

Website: carleton.ca/co-op/

Available on Campus: No

How to Connect:  

  • Co-op related services and inquiries are available via telephone or virtual appointment.
  • To book an appointment, please contact your Co-op Student Advisor directly.
  • For general inquires please email the co-op program inbox or leave a message at: 613-520-4331
  • Any urgent messages should be sent to: Katie LeBlanc, Manager, Co-op Education

READ Initiative - Research, Education, Accessibility and Design

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: read.initiative@carleton.ca 

Phone: 613 520-2600 ext.7323

Website: carleton.ca/read/

Available on Campus: Yes (3500 CTTC Building)

How to Connect 

  • The best way to reach the David C. Onley Initiative is to email the READ Initiative directly from your Carleton email account.
  • Services available via email, Zoom and phone.

Campus Life

Campus Life services help you get involved, connect with you campus services and help to foster a sense of safety and community.

Campus Card Office

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Phone: 613-520-3547

Email: campuscard@carleton.ca

Website: carleton.ca/campuscard/

Available on Campus: No

How to Connect

Carleton University Bookstore

Hours of Operation: Closed

Phone: 613-520-2600 ext. 3832

Email: 0936mgr@follett.com

Website: www.bkstr.com/carletonstore

Available on Campus: No

How to Connect

  • The Bookstore Website is operational and has extended FREE GROUND SHIPPING. Please visit the Bookstore Website for more details.
  • Please email the store manager with any questions about text book rental return.

Equity and Inclusive Communities

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Phone: 613-520-5622

Email: equity@carleton.ca

Website: carleton.ca/equity/

Available on Campus: No

How to Connect:

  • The best way to make an appointment, send an inquiry, access online peer support or otherwise connect is to email Equity and Inclusive Communities directly. You should receive a reply to your inquiry within 2 business days.
  • Services available via phone, Skype or FaceTime
  • Online peer support for sexual violence is available via Google Hangout from Monday to Friday, 2:00 p.m. – 4:00 p.m.
  • Access text support for sexual violence by texting the department at 613-292-1422 from Monday to Friday, 8:30 a.m. – 4:30 p.m.
  • For immediate crisis support, please contact the Ottawa Distress Centre at 613-238-3311 or the Ottawa Rape Crisis Centre at 613-562-2333. For the most up to date campus information, please visit Carleton’s COVID-19 information website.

Hardware Services

Hours of Operation: 8:30 a.m. – 3:30 p.m., Monday – Friday

Email: its.hardware.services@carleton.ca

Phone: 613-520-4063

Website: carleton.ca/its/contact/hardware-services/

Available on Campus: No

How to Connect:

  • Service available via email or phone
  • No walk-in service available

Housing and Residence Life Services

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: resdesk@carleton.ca or accommodations@carleton.ca

Phone: 613-520-5609

Location: Residence Commons

Website: housing.carleton.ca

Available on Campus: Yes

How to Connect:

  • Although the Residence Reception Desk remains open, they are operating on reduced hours as follows: the Desk is open Monday, Wednesday and Friday 9:30 a.m. – 2:30 p.m.
  • Outside of the Residence Desk hours of operation, please call Campus Safety Services at 613-520-3612 to be connected with the Residence Life team.

Information Technology Services

Hours of Operation: 8:30 a.m. – 10:30 p.m., Monday – Friday, 11:30 a.m. – 6:00 p.m., Saturday – Sunday

Email: its.service.desk@carleton.ca (Monitored 8:30 a.m. – 7:30 p.m., Monday – Friday)

Phone: 613-520-3700

Website: carleton.ca/its/

Available on Campus: No

How to Connect:

International Student Services Office (ISSO)

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: isso@carleton.ca

Website: carleton.ca/isso/

Available on Campus: No

How to Connect:

Ombuds Services

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday (appointments outside these hours available upon request)

Website: carleton.ca/ombuds/

Available on Campus: No

How to Connect:

  • Appointments available using the ‘Contact Us’ form on the Ombuds Services website
  • Services available via email, telephone and online video conference – details provided at appointment booking.

Recreation and Athletics

Hours of Operation: All facilities closed

Phone: 613-520-4480

Email: ravens@carleton.ca

Website: athletics.carleton.ca, goravens.ca

Available on Campus: No

How to Connect

  • The best way to connect with this office is to email Athletics directly, staff are continuing to monitor the inbox.
  • Carleton Athletics facilities are closed until further notice.

Student Experience Office (SEO)

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: SEO@carleton.ca 

Phone: 613-520-7595

Website: carleton.ca/seo/

Available on Campus: No

How to Connect 

  • The best way to reach this office is to email the Student Experience Office directly, you should receive a reply to your inquiry within 1 business days.
  • Service available via phone, email, and other virtual means.

Wellness

Wellness services help support healthy and active living while connecting you with personal and mental health support resources.

Attendant Services Program

Hours of Operation: Service is closed for the summer

Location: 223 Residence Commons

Email: Matthew.Cole@carleton.ca

Phone: 613-520-6615

Website: carleton.ca/attendant-services-program/

Available on Campus: No

How to Connect 

From Intention to Action (FITA)

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday (Please note the FITA program is closed over the summer)

Email: fitaction@carleton.ca

Phone: 613-520-2600 ext. 1028

Website: carleton.ca/fita/

Available on Campus: No

How to Connect 

  • Existing clients will be contacted directly by a FITA staff member with more information.
  • For general inquiries, the best way to contact this office is by emailing FITA directly.
  • Please note the FITA program is closed over the summer.

Health and Counselling Services

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: hcs@carleton.ca (This email address is only for cancellations. There will be no response) 

Phone: 613-520-6674

Website: carleton.ca/health/

Available on Campus: No

How to Connect 

  • Service available virtually.
  • All booked appointments will be converted to telephone/video conferencing appointments that will be initiated by your physician at your designated appointment time. Please watch out for a blocked caller ID telephone call and/or an email to log into video conferencing.
  • For counselling appointments, your counsellor will telephone/video counsel you at your designated appointment time.
  • For urgent care (walk in) please call 613-520-6674. You will be triaged by telephone to determine the safest way to provide you care.
  • For crisis counselling please call 613-520-6674. You will be triaged by telephone to determine the safest way to provide support.
  • Note: If you do not have a phone your provider will contact you via email to set up a video appointment.

Office of Student Affairs

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: 

For Care and Support:
OSAreports@Carleton.ca MichelleBaulch@cunet.carleton.ca 

For Conduct and Harm Reduction:
Dillon.Brady@Carleton.ca

For the Therapy Dogs Program: ShannonNoonan3@cunet.carleton.ca

For all other inquiries:
Andrew.mendes@carleton.ca

Website: carleton.ca/studentaffairs/

Available on Campus: No

How to Connect:

  • Emergency funding is available in exceptional circumstances, please review the Student Emergency Fund In-Take form.
  • Service available via email.
  • Telephone and video conference service is available upon scheduling via email.
  • Online safe substance use supports are available through the Student Affairs website.

Spirituality Centre

Email: spirituality@carleton.ca

Pr. Chris Julian [Christian (Baptist)]: chrisjuliancj@gmail.com, 613-415-5527

Emily Lorentz [Christian (Navigators)]: emilyl@navigators.ca, 613-581-5640

Rev. Eric Lukacs [Christian (United Church)]: ericlukacs@gmail.com, 613-224-7433

Heather Logan [Wiccan]: heather.logan@carleton.ca

Rev. Mark Whittall [Christian (Anglican)]: markwhittall@rogers.com, 613-793-7355

Nimao Ali [Muslim (Sunni)]: chaplain.nimao@cumsa.ca, 613-866-1045

Osama Berrada [Muslim (Summi)]: chaplain.berrada@cumsa.ca

Fr. Pierre Champoux [Christian (Roman Catholic)]: deont33@hotmail.com

Sasha Kathron [Jewish (Hillel)]: director@hillelottawa.ca

Rev. Sidney Ypma [Christian (Reformed)]: sidypma@gmail.com, 613-277-0037

Website: carleton.ca/spirituality/

Available on Campus: No

How to Connect 

  • Should you have any questions or need anything at all, please do feel free to be in touch with the Spirituality Centre via their social media platforms, @CUSpirituality or any of their chaplains. You can also connect by emailing the centre.
  • Virtual meetings or counselling sessions available by contacting any of the chaplains listed above.
  • Please view the Spirituality Centre’s team page that includes the most up to date list of team members.

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