Student Service Information

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: academicadvising@carleton.ca 

Website: carleton.ca/academicadvising/

Available on Campus: No

How to Connect:  

• The best way to reach this office is to email the Academic Advising Centre directly, you should receive a reply to your inquiry within 2 business days.
• Services available via phone. To arrange a call, please contact the Academic Advising Centre via email from your Carleton email account with your name, student ID and a brief description of what you would like to discuss.
• Questions related to course selection, requesting a registration override, department-specific restrictions or registration errors, they will be forwarded to the appropriate Departmental Advisor.
• Questions related to navigating Carleton Central, how to add/drop a course, building a timetable or registration in general, they will be forwarded to the Registrar’s Office for review.

• Please contact your academic department for more information.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: admissions@carleton.ca

Phone: 613-520-3663

1-888-354-4414 (toll-free in Canada)

Website: admissions.carleton.ca

Available on Campus: No

How to Connect:

• The best way to reach this office is to email Admissions Services directly, you should receive a reply to your inquiry within 3-5 business days.
• Limited staff available for phone inquiries.
• Prospective students and applicants are encouraged to create a Carleton 360 account, monitor their application through Carleton 360 and should scan and upload their documents directly at Carleton 360.
• There are so many ways for you and your family to connect with Carleton. Visit the Virtual Experience website to experience Carleton virtually, from the comfort and safety of your home, including our new Virtual Tour.
• Online chat sessions are available on the Undergraduate Admissions website.
• Please continue to visit the Undergraduate Admissions website for updated information regarding admissions and Carleton’s response to COVID-19.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: csas@carleton.ca

Phone: 613-520-3822

Website: carleton.ca/csas

Available on Campus: No

How to Connect:  

• Email the Centre for Student Academic Support for general inquiries.
• Access CSAS supports and resources online.
• Voicemail is monitored regularly

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email:

Returning students, email: engacadsupport@carleton.ca

First year students, email: ecorsupport@cunet.carleton.ca

Service Websites:

Academic Support Office: carleton.ca/engineering-design/current-students/undergrad-academic-support/

First Year Engineering: carleton.ca/engineering-design/beng-first-year/

Registration Resources:

For returning engineering students: carleton.ca/engineering-design/current-students/undergrad-academic-support/returning-student-registration-faqs/

For first-year engineering students: carleton.ca/engineering-design/current-students/undergrad-academic-support/first-year-registration/

Available on Campus: No

How to Connect:  

• The best way to reach this office is via email, you can expect a reply to your inquiry within 1-3 business days.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: graduate.studies@carleton.ca

Website: graduate.carleton.ca

Available on Campus: No

How to Connect:  

• The best way to reach this office is to email Graduate Studies directly, you should receive a reply to your inquiry within 2-3 business days.
• Applicants are encouraged to continue to monitor their applications through Carleton 360.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: international@carleton.ca

Phone: 613-520-3660

Website: https://admissions.carleton.ca/international

Available on Campus: No

How to Connect:  

• The best way to reach this office is to email International Admissions directly; you should receive a reply to your inquiry within 1-2 business days. Email rather than phone communication is encouraged.
• Students are encouraged to continue to monitor their applications through Carleton 360 and should scan and upload their documents directly at Carleton 360.
• Online chat sessions are available on the International Admissions website.
• Please continue to visit the Undergraduate Admissions website for updated information regarding admissions and Carleton’s response to COVID-19.

Hours of Operation: 9:00 a.m. – 5:00 p.m., Monday – Friday

Email: Ask a question by email using this form.

Website: library.carleton.ca

Available on Campus: Yes. Before you arrive, please read about visiting the building.

How to Connect:  

• Level 2, the ground level, will be open weekdays with limited staff. Please visit the MacOdrum Library website for a number of safety precautions and guidelines about the Library Recovery Plan.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Location: 501 University Centre

Email: pmc@carleton.ca

Phone: 613-520-6608

Website: carleton.ca/pmc/

Available on Campus: No

How to Connect:  

• Service available via email.
• Any phone calls will be asked to leave a voicemail and a staff member will return your call.
• Appointments continue virtually (via phone or Zoom).
• For current students registered with PMC:
  • Your PMC Coordinators are working remotely. Please contact them via email. If a meeting is required, they will arrange a phone call or video-conference with you.
  • If your PMC Coordinator is out of the office for the summer, please reach out to pmc@carleton.ca to be directed to a different coordinator for the summer terms.
  • To book an appointment, please email pmc@carleton.ca or call PMC’s main phone.
• To register with PMC:
  • We welco​me all new students to please email the Paul Menton Centre and one of our staff members will start the intake process.
• For all other inquiries, email the Paul Menton Centre or call 613-520-6608 and someone will respond to you.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday (Eastern Daylight Time)

Email: 

For formally scheduled exam related inquiries:
examinations@carleton.ca

For general, accommodated exam-related inquiries:
examroom@carleton.ca

For ad hoc room booking related inquiries:
scheduling@carleton.ca

For academic timetabling related inquiries:
timetabling@carleton.ca

Phone: 613-520-2600 x3610 (for scheduling and timetabling), x1571 (for examinations, non-emergency)

Website: carleton.ca/ses/

Exam-Related Emergency Toll-Free Call Line: 1-877-557-2930 (Canada – US)

Outside Canada/US Exam Emergency: +1-613-518-2601

Emergency Exam SMS: 613-518-2601 (Plaintext SMS only; not MMS, media/picture messages or WhatsApp)

Email: onlineexams@carleton.ca 

Available on Campus: No

How to Connect:  

• Service available via phone and email.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: SSSC@carleton.ca

Phone: 613-520-2600 x3111

Website: sssc.carleton.ca

Available on Campus: No

How to Connect:

• Service available via email at sssc@carleton.ca, you should receive a reply to your inquiry within one business day.
• Services available through the Online Chat Feature at sssc.carleton.ca.
• Mentoring service offered and can be booked through Carleton Central, phone or email.
• Messages sent through social media should receive a response within one business day.
• iOS and Android App available for the Science Student Success Centre
• SSSC Online Resources page on cuLearn contains many useful links, videos and information

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: bcom@sprott.carleton.ca and bib@sprott.carleton.ca

Website: sprott.carleton.ca

Available on Campus: No

How to Connect:

• Sprott School of Business is available to continue answering your questions about your academic requirements and registration needs by email. We are responding to advising requests on a first-come, first-served basis, Monday to Friday between 8:30 a.m. and 4:30 p.m. Your patience and understanding is appreciated as we continue to provide individualized student services and support. Please contact our team at the following email addresses: BCom students (bcom@sprott.carleton.ca) and BIB students (bib@sprott.carleton.ca)
• The Business Career Management Centre (BCMC) continues to provide career support and advising to Sprott students. We can help with career interview preparation, resumes, cover letters, and more. Book an appointment with a BCMC advisor through the mySuccess portal. Select either email or telephone. If you have questions, please email: sprottcareers@sprott.carleton.ca.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: admissions@carleton.ca

Phone: 613-520-3663

1-888-354-4414 (toll-free in Canada)

Website: admissions.carleton.ca

Available on Campus: No

How to Connect:

•  The best way to reach this office is to email the Undergraduate Recruitment Office directly, you should receive a reply to your inquiry within 3-5 business days.
• Limited staff available for phone inquiries.
• Prospective students and applicants are encouraged to create a Carleton 360 account, monitor their application through Carleton 360 and should scan and upload their documents directly at Carleton 360.
• There are so many ways for you and your family to connect with Carleton. Visit the Virtual Experience website to experience Carleton virtually, from the comfort and safety of your home, including our new Virtual Tour.
• Online chat sessions are available on the Undergraduate Admissions website.
• Please continue to visit the Undergraduate Admissions website for updated information regarding admissions and Carleton’s response to COVID-19.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: registrar@carleton.ca

Phone: 613-520-3500

Website: carleton.ca/registrar/

Available on Campus: No

How to Connect:  

• The best way to reach the Registrar’s Office is to email the Registrar’s Office directly from your Carleton email account. The Registrar’s Office is responding to all email inquiries. Feel free to include a contact number in your email in the event that a phone call is required to address your inquiry and they will call you back.
• For urgent matters, please phone the Registrar’s Office at 613-520-3500 during normal business hours.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: awards@carleton.ca

Phone: 613-520-3600

Website: carleton.ca/awards/

Available on Campus: No

How to Connect:  

• The best way to reach the Awards and Financial Aid Office is to email Awards and Financial Aid directly from your Carleton email account. Please include your full name and student number.
• Information regarding scholarships, awards and financial aid programs is available on the Awards and Financial Aid Office website.
• Emergency funding is available in exceptional circumstances through the Office of Student Affairs (OSA), please review the Student Emergency Fund In-Take form.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: student_accounts@carleton.ca

Phone: 613-520-2600 ext. 3626

Website: carleton.ca/studentaccounts/

Available on Campus: No

How to Connect:  

• The best way to reach this office is to email Student Accounts Receivable directly from your Carleton email account. Please include your full name and student number.
• Staff are available for phone inquiries during business hours at 613-520-2600 ext. 3626.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: career@carleton.ca

Phone: 613-520-6611

Website: carleton.ca/career/

Available on Campus: No

How to Connect:  

• Careers-related services and inquiries are available via telephone or virtual appointment.
• To book an appointment, please email Career Services or leave a phone message.
• Please visit the Careers web page for more details of our services
• Any booked appointments with Career Counsellors will be moved to phone or virtual.
• Any urgent messages should be sent to: Rocio Alvarez, Manager, Career Development
• All International Internship inquiries should be sent to: InternationalInternships@carleton.ca 
• All student employment-related inquiries should be sent to: Lorraine Anderson, Student Employment Programs
• Any urgent non-co-op student-employment, international internship, or ACT to Employ inquiries should be sent to: Sarah Sabourin, Manager, Employment & Partnership Development 

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email:

co-opprogram@carleton.ca (Students)

co-op@carleton.ca (Employers)

Phone: 613-520-4331

Website: carleton.ca/co-op/

Available on Campus: No

How to Connect:  

• Co-op related services and inquiries are available via telephone or virtual appointment.
• To book an appointment, please contact your Co-op Student Advisor directly.
• For general inquires please email the co-op program inbox or leave a message at: 613-520-4331
• Any urgent messages should be sent to: Katie LeBlanc, Manager, Co-op Education

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: read.initiative@carleton.ca 

Phone: 613 520-2600 ext.7323

Website: carleton.ca/read/

Available on Campus: Yes (3500 CTTC Building)

How to Connect:  

• The best way to reach the David C. Onley Initiative is to email the READ Initiative directly from your Carleton email account.
• Services available via email, Zoom and phone.

Hours of Operation:

September 14 – December 23: *by appointment or join the virtual line using Qless* 10:30 a.m. – 2:30 p.m., Tuesday – Thursday

Phone: 613-520-3547

Email: campuscard@carleton.ca

Website: carleton.ca/campuscard/

Available on Campus: Yes

How to Connect: 

• The best way to connect with this office is to email the Campus Card Office directly.

Hours of Operation: Closed

Phone: 613-520-2600 ext. 3832

Email: 0936mgr@follett.com

Website: www.bkstr.com/carletonstore

Available on Campus: No

How to Connect: 

• The Bookstore Website is operational and has extended FREE GROUND SHIPPING. Please visit the Bookstore Website for more details.
• Please email the store manager with any questions about text book rental return.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Phone: 613-520-5622

Email: equity@carleton.ca

Website: carleton.ca/equity/

Available on Campus: No

How to Connect:

• The best way to make an appointment, send an inquiry, access online peer support or otherwise connect is to email Equity and Inclusive Communities directly. You should receive a reply to your inquiry within 2 business days.
• Services available via phone, Skype or FaceTime
• Online peer support for sexual violence is available via Google Hangout from Monday to Friday, 2:00 p.m. – 4:00 p.m.
• Access text support for sexual violence by texting the department at 613-292-1422 from Monday to Friday, 8:30 a.m. – 4:30 p.m.
• For immediate crisis support, please contact the Ottawa Distress Centre at 613-238-3311 or the Ottawa Rape Crisis Centre at 613-562-2333. For the most up to date campus information, please visit Carleton’s COVID-19 information website.

Hours of Operation: 8:30 a.m. – 3:30 p.m., Monday – Friday

Email: its.hardware.services@carleton.ca

Phone: 613-520-4063

Website: carleton.ca/its/contact/hardware-services/

Available on Campus: No

How to Connect:

• Service available via email or phone
• No walk-in service available

Hours of Operation:

Sunday-Wednesday: 7:00 a.m. – 12:00 a.m. (Midnight)

Thursday-Saturday: open 24/7 as of 7:00 a.m. on Thursday

Summer 2021 Hours:
Monday-Friday: 8:00 a.m. – 8:00 p.m.

Saturday: 12:00 p.m.- 5:00 p.m.

Sunday/Holidays: Closed

Residence Mailroom

Monday-Friday: 10:00 a.m. – 2:00 p.m.

Email: resdesk@carleton.ca or accommodations@carleton.ca

Phone: 613-520-5609

Location: Residence Commons

Website: housing.carleton.ca

Available on Campus: Yes

How to Connect:

• Although the Residence Reception Desk remains open, they are operating on reduced hours as follows: the Desk is open Monday, Wednesday and Friday 9:30 a.m. – 2:30 p.m.
• Outside of the Residence Desk hours of operation, please call Campus Safety Services at 613-520-3612 to be connected with the Residence Life team.

Hours of Operation: 8:30 a.m. – 10:30 p.m., Monday – Friday, 11:30 a.m. – 6:00 p.m., Saturday – Sunday

Email: its.service.desk@carleton.ca (Monitored 8:30 a.m. – 7:30 p.m., Monday – Friday)

Phone: 613-520-3700

Website: carleton.ca/its/

Available on Campus: No

How to Connect:

• Service available via email, phone or web forms
• No walk-in service available
• Please reference the Information Technology Services contact site for more contact information.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: isso@carleton.ca

Website: carleton.ca/isso/

Available on Campus: No

How to Connect:

• The best way to reach this office is to email the International Student Services Office directly, you should receive a reply to your inquiry within 2-4 business days.
• Service available via phone, email, and other virtual means.
• For information related to the International Student Services Office and COVID-19, please visit the ISSO’s Frequently Asked Questions site.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday (appointments outside these hours available upon request)

Website: carleton.ca/ombuds/

Available on Campus: No

How to Connect:

• Appointments available using the ‘Contact Us’ form on the Ombuds Services website
• Services available via email, telephone and online video conference – details provided at appointment booking.

Hours of Operation: Hours of operation vary by facility.

Phone: 613-520-4480

Email: ravens@carleton.ca

Website: athletics.carleton.ca, goravens.ca

Available on Campus: Yes

How to Connect: 

• Our Fitness Centre, Swimming Pool and Fitness Classes are now open, advanced booking is required.
• A confirmation email outlining entry and departure protocols for each facility will be sent following each booking.  Please ensure to review these guidelines prior to your visit.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: SEO@carleton.ca 

Phone: 613-520-7595

Website: carleton.ca/seo/

Available on Campus: No

How to Connect:  

• The best way to reach this office is to email the Student Experience Office directly, you should receive a reply to your inquiry within 1 business days.
• Service available via phone, email, and other virtual means.

Hours of Operation: Service is closed for the summer and for the fall 2020 semester

Location: 223 Residence Commons

Email: Matthew.Cole@carleton.ca

Phone: 613-520-6615

Website: carleton.ca/attendant-services-program/

Available on Campus: No

How to Connect:  

• Email Matthew.Cole@carleton.ca

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday (Please note the FITA program is closed over the summer but will resume services in September entirely remote)

Email: fitaction@carleton.ca

Phone: 613-520-2600 ext. 1028

Website: carleton.ca/fita/

Available on Campus: No

How to Connect:  

• Existing clients will be contacted directly by a FITA staff member with more information.
• For general inquiries, the best way to contact this office is by emailing FITA directly.
• Please note the FITA program is closed over the summer.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: hcs@carleton.ca (This email address is only for cancellations. There will be no response) 

Phone: 613-520-6674

Website: carleton.ca/health/

Available on Campus: No

How to Connect:  

• Service available virtually.
• All booked appointments will be converted to telephone/video conferencing appointments that will be initiated by your physician at your designated appointment time. Please watch out for a blocked caller ID telephone call and/or an email to log into video conferencing.
• For counselling appointments, your counsellor will telephone/video counsel you at your designated appointment time.
• For urgent care (walk in) please call 613-520-6674. You will be triaged by telephone to determine the safest way to provide you care.
• For crisis counselling please call 613-520-6674. You will be triaged by telephone to determine the safest way to provide support.
• Note: If you do not have a phone your provider will contact you via email to set up a video appointment.

Hours of Operation: 8:30 a.m. – 4:30 p.m., Monday – Friday

Email: 

For Care and Support: OSAreports@Carleton.ca

For Conduct and Harm Reduction: Dillon.Brady@Carleton.ca

For the Therapy Dogs Program: Shannon.Noonan@Carleton.ca

For Wellness and Health Promotion: wellness@carleton.ca

For all other inquiries: Andrew.mendes@carleton.ca

Website: carleton.ca/studentaffairs/

Available on Campus: No

How to Connect:

• Emergency funding is available in exceptional circumstances, please review the Student Emergency Fund In-Take form.
• Service available via email.
• Telephone and video conference service is available upon scheduling via email.
• Online safe substance use supports are available through the Student Affairs website.

Email: spirituality@carleton.ca

Pr. Chris Julian [Christian (Baptist)]: chrisjuliancj@gmail.com, 613-415-5527

Emily Lorentz [Christian (Navigators)]: emilyl@navigators.ca, 613-581-5640

Rev. Eric Lukacs [Christian (United Church)]: ericlukacs@gmail.com, 613-224-7433

Heather Logan [Wiccan]: heather.logan@carleton.ca

Rev. Mark Whittall [Christian (Anglican)]: markwhittall@rogers.com, 613-793-7355

Nimao Ali [Muslim (Sunni)]: chaplain.nimao@cumsa.ca, 613-866-1045

Osama Berrada [Muslim (Summi)]: chaplain.berrada@cumsa.ca

Fr. Pierre Champoux [Christian (Roman Catholic)]: deont33@hotmail.com

Sasha Kathron [Jewish (Hillel)]: director@hillelottawa.ca

Rev. Sidney Ypma [Christian (Reformed)]: sidypma@gmail.com, 613-277-0037

Website: carleton.ca/spirituality/

Available on Campus: No

How to Connect:  

• Should you have any questions or need anything at all, please do feel free to be in touch with the Spirituality Centre via their social media platforms, @CUSpirituality or any of their chaplains. You can also connect by emailing the centre.
• Virtual meetings or counselling sessions available by contacting any of the chaplains listed above.
• Please view the Spirituality Centre’s team page that includes the most up to date list of team members.